ELM license lost after a few days of inactivity

Description: You acquired an ELM license but after a few days of inactivity and not connecting to the vendor's server, the license seems to be lost.

Cause of the issue:

• When you use an ELM license, your memoQ client contacts the server in every 4 days to check the validity of the said license.
• If the license is not revoked or expired, it gets validated for 4 more days.
• However, if for some reason, the client is unable to contact the memoQ server (connection issues or just being offline), the ELM license will be returned.

How to solve it: In this case, please check your network connection, and try to acquire the ELM license again. If the issue still remains, please contact the memoQ server administrator or the project manager.