General Error Corrupt PreferenceLayout file

Context: You cannot launch memoQ. Upon start-up the software crashes and you are confronted with a general error.

memoQ Version: Any

Description: When the general error message appears, click on “More” in order to know better what it relates to. If the very last line of the call stack happens to be:

“Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderMQLayoutSettings.Read3_MQLayoutSettings”

Then your preferences-layout.xml or DockLayoutConfigs.bin file is corrupt and need to be deleted so that memoQ can generate a new copy.

Fix: In order to find the preferences-layout.xml and DockLayoutConfigs.binfile you must navigate to:

C:\Documents and Settings\yourprofilename\Application Data\MemoQ for Windows XP users,

or:

C:\Users\yourprofilename\AppData\Roaming\MemoQ for Vista and Windows 7 users.

Once you have found the files, delete them.

After this, please open the project's folder - by default this folder can be found here: "C:\users\%username%\documents\my MemoQ Projects" and search for the folders of the projects that you were working on recently
Delete the "Monolingualreview.xml" and "TermExtract.xml" files.

Comment: You may need to enable the visibility of hidden folders to find the AppData folder under Windows 7 and 10.

 Example: Below is an example of call stack that indicates the preferences-layout.xml is corrupt.

TYPE:

System.InvalidOperationException

MESSAGE:

There is an error in XML document (0, 0).

SOURCE:

System.Xml

CALL STACK:

   at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)

   at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream)

   at Kilgray.Utils.SerializationHelper.DeserializeXML(Type objType, String filePath, Type[] extraTypes)

   at Kilgray.Utils.SerializationHelper.DeserializeXML[ObjectType](String filePath)

   at MemoQ.MonolingualReview.MonolingualReviewSessionsManager.LoadProjectMRInfo(String projectDirectory)

   at MemoQ.Project.ProjectDocument.OnOpenDocument(Object openParam)

   at MemoQ.ApplicationFramework.DocTypeManager.<>c__DisplayClass14_0.<OpenDocument>b__0()

   at MemoQ.ApplicationFramework.DocTypeManager.executeFromOpenErrorHandlingBlock(Func`1 func, Object openParam)

------------------ Inner exception ------------------

TYPE:

System.Xml.XmlException

MESSAGE:

Root element is missing.

SOURCE:

System.Xml

CALL STACK:

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlReader.MoveToContent()

   at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderMRProjectInfo.Read6_MRProjectInfo()