memoQ has a frequent release approach of memoQ. To better support predictability and planning, let us summarize the principles on support and maintenance, compatibility and versioning into one policy.

Version terminology

For example, in 9.3.13:

9 is the major version,

3 is the minor version,

13 is the build number.

An increase in just the build number means a maintenance release – an update that only contains bugfixes.

An increase in the minor or major version number means a feature release. A feature release contains new and updated features. Since feature releases will be quite frequent, there will be fewer maintenance releases between them.

An increase in the major version number also means that some things will not be compatible with earlier versions.

Compatibility

Client and server, translation

For the purposes of translation, we guarantee compatibility for one major version “ahead” and “behind”: anyone using memoQ 8.x translator pro must be able to translate projects on memoQ server 7.8 (2015) or memoQ server 9.x. Similarly, memoQ 8.x translator pro works with memoQ server 8.x and will work with memoQ server 10.x.

Client and server, project management

• memoQ 8.5 and earlier: For project management, both major and minor version must be the same between memoQ server and memoQ project manager. For example, to manage projects on a memoQ server 8.2, you need memoQ 8.2 project manager edition.
• memoQ 8.6 and 8.7: You can use both memoQ project manager 8.6 and 8.7 to manage projects on a memoQ server 8.6 or 8.7.
• memoQ 9 and newer: Major version must be the same between server and project manager edition. That means you can use any 9.x version of memoQ project manager to manage projects on any 9.x version of memoQ server.

Projects and resources

Internal project and resource formats will not change “inside” a major version. For example, if memoQ Ltd. intends to introduce a new feature that requires a change in the term base format, we will not introduce it before major version 10. When version 10 comes out, the memoQ and memoQ server installers might migrate some resources to the new format, or a project might be migrated to the new format when you first open it.

Side-by-side installation of different versions or overwriting the existing installation

Since memoQ introduces about 4 feature releases in a year, it would be problematical to install all of them side by side. To avoid this, memoQ 9.1 overwrites memoQ 9.0 by default, and 9.2 overwrites any of those. However, the next major version, memoQ 10, will install side-by-side with memoQ 9.x. And any memoQ 9.x version can be installed side-by-side with memoQ 8.x. All of the above is just the default behavior: the user can always choose to install memoQ 9.1 or a later minor version to a different folder.

Support

What do we mean by "supported memoQ versions"?

• Our support team only deal with issues reported on supported memoQ versions.
• Our services team only operate supported memoQ versions on hosted memoQ servers. (memoQ cloud servers are always on the latest version.)
• Our development team only provide bugfixes (that is, maintenance releases) for supported versions.

If a customer doesn't need any of the above, they can keep running unsupported memoQ versions if they prefer.

Supported versions

With the release of 9.0, we introduced a new concept: long-term support (LTS) versions. It means that every year, at a predictable, scheduled time, we will produce a feature release that will be supported for 15 months. The first such version is 9.0.

Version support follows these rules:

• Support for memoQ 7.8 ended with the release of 9.0 (Q2 2019).
• Support for 8.7 ended in Q1 2020.
• 9.0, as an LTS version, was supported for 15 months (until Q3 2020).

• LTS versions are released in Q1 each year, and are supported for 15 months (until Q2 next year).

  The current LTS version is 9.3 (released in Q1 2020).

  The next LTS version will be 9.7 (expected in Q1 2021).

• The latest minor version is always supported.

This means that after 9.0, customers have two choices:

• Those who want to get the new features quickly, and don't mind upgrading every 3 months, can always use the latest memoQ version.
• Those who see stability more important than new features, or cannot upgrade every 3 months, can always use the LTS version. To stay on a supported version, they need to upgrade once a year. This gives them time to prepare for the upgrade, and 3 months to carry it out, after a new LTS version is released.

SMA and eligibility for new versions

To get a license for any new major or minor version, users need to have a valid SMA (i.e. to get 9.0, you needed a valid SMA on the release day, the 19th of June 2019). Due to the frequent release cycles, several bug fixes will go into the next minor version (feature release). In certain cases, this means that if your SMA expires, you will not receive bug fixes anymore to your latest version unless you renew your SMA. This actually does not mean any change in our SMA or upgrade policy; we are just putting out feature releases more often, and expect a valid SMA to give a license for a feature release.

Release schedule

To help you better plan ahead with memoQ, please find here our planned release agenda for the next few months:

9.6: during Q4 2020

9.7: during Q1 2021

memoQ cloud server

As of its nature, memoQ cloud server has a slightly different concept. If you are a memoQ cloud server user, you always get the latest maintenance version of memoQ. The updates typically come in 14 days after the latest release is officially announced by memoQ Ltd.

Compatibility

Compatibility rules for memoQ cloud server are the same as for the other products.

Support

As memoQ cloud server users always have the latest version of memoQ, support for their version is continuous and obvious.

SMA and eligibility for new version

memoQ cloud server subscription includes SMA, so users with a valid subscription are always eligible for using both memoQ support and the latest version of memoQ.