Additional server licenses do not show up in the license list
Context: You have received additional licenses, but they don't show up in the list of licenses after updating the server licenses.
Description: The server activator tool doesn't always download the most recent licenses from memoQ's activation server. First, from the server computer, start the memoQ Server Activator application as administrator and select "Update licenses online", and on the Credentials tab, select "Update credentials online". However, if you received ELM (mobile) licenses for the memoQ server, you need to restart the memoQ server service before they become available on your computer.
If this does not work, browse to C:\Programdata\memoQserver, and delete the license11.dat files, then re-do the activation of the server using the Server Activator tool in the Start menu. Please note that the Programdata folder is hidden by default. You might need to show hidden files and folders to make it visible. You can change this setting under Control Panel / Folder options, under the View tab.