Rent licenses

If you expect a temporary increase in translation work, you may need more licenses than what you have, but purchasing them might not make sense. Thanks to the flexibility of our customizable license rental offering, you can quickly overcome such challenges without long-term commitments. This article will help you rent licenses for your memoQ server.

License renting is available for customers who are currently on the perpetual server licensing model.

Rent translator pro and project manager licenses

Sign in to your my memoQ account, and go to the Licenses page.

To learn more about the Licenses page, see this Help article.

Click Rent licenses next to the memoQ server for which you want to add licenses.

1. Add licenses for your server

On this page, you can see the serial number for the server.

With the plus or minus buttons, choose how many licenses of each type you want to add to the server pool.

From the Duration dropdown, choose how long you want to rent the licenses. This will update the dates under Selected period.

You need to rent at least 1 memoQ project manager or 5 translator pro licenses, for a minimum of 1 month. The maximum you can rent is 150 of both types. If you need more licenses, contact our Sales team.

In the Rental Summary pane, the net total will change depending on the number, type and duration of the licenses that you are renting.

The final total amount can be calculated after you select your billing country. For more information, see the Billing details section of this article.

Choose your preferred currency (USD, EUR, or HUF) from the dropdown.

If you have a discount code, enter it in the text box, and click the + button. Discount codes might be available in certain currencies only: If a discount code is only for purchases in USD, you cannot redeem it if you chose to pay in EUR. You can only redeem one code with each purchase. To remove the discount code you added, click the Remove discount code link.

The moment your payment reaches us, your licenses are ready to use on the server, and your rental period begins. For the licenses to become available to use:
If you host your own memoQ server, update your licenses on the server, and then restart the memoQ server service. For more information, see Activate and start memoQ server in our documentation.
If memoQ hosts your server, contact the Support team to help you with the license update.

Licenses are valid from the day of the payment for the duration you selected. The rental cannot be postponed, refunded or transferred.

At the bottom of the page, click the Continue button.

2. Add billing details

Choose between Legal entity or Natural person. Based on your choice, the form in the Billing info section shows different fields. To learn more about these options, see the My billing details article.

Fill in your contact info: You need to enter your full name and email address. Keep in mind that we will send your invoice to this email address. You can also enter your phone number if you wish. Your contact info will appear here automatically, if you already had a processed purchase. You can edit the details at any time.

Fill in your billing info: Enter the details necessary to create the invoice for your purchase.

If you are a Natural person, you must provide: 

• Your current address (street name, city and postal or zip code)
• The name of the country that you reside in (state or province is optional)
• The currency that you prefer during the billing process

If you are a Legal entity, you must provide:

• The name of the company
• The current address that the company is registered under (street name, city and postal or zip code) 
• The currency that you prefer during the billing process
• Your national VAT number

What is a VAT number?

It is the unique number that identifies a taxable person (business) or a non-taxable legal entity. The entity could be registered for VAT (value added tax) in many countries, including the countries of the European Union. In the EU, a VAT number can be verified online at the EU's official VIES website. If you have a valid EU VAT number, you do not need to pay VAT for your purchases. You can either enter your EU VAT number during the online purchase, or on the Billing details page. In both cases, you will be exempt from VAT.

We need to check the validity of your EU VAT number via the VIES system. If this system is down, we cannot accept EU VAT numbers. In this case, try the billing info update or the purchase later.

3. Choose payment method

• Debit/credit card (MasterCard, Visa, American Express)

  We will redirect you to our payment provider where you can finalize your payment securely. Click the Continue to secure payment button.

  On the checkout page, fill in your credit card details and click Pay.

• Wire transfer

  Click the Continue button to see instructions about the bank transfer. Make sure you include your order number in the transfer memo so that we can identify the incoming payment easier.

  You will need to pay all costs of the wire transfer.

When you are ready, click Continue at the bottom of the page.

4. Processing the payment and finishing the order

The next step will take you to the payment provider's site.

If you successfully completed the payment, you will receive an email with the invoice.

If the credit card payment failed, you will receive an error message from the provider that could help you identifying the issue. To try the payment again, enter your card information and click Pay.

If you paid via wire transfer, the order summary page will show instructions about the bank transfer. Make sure you include your order number in the transfer memo so that we can identify the incoming payment easier.

Once the transfer is complete, you will receive an email with the invoice attached. You can find the newly created invoice under the Invoices menu in your my memoQ account.

If you need assistance with activating your newly purchased licenses, feel free to contact our Support team.